trust

30 Questions You Can Ask in Your First 30 Days as Chief of Staff

When you step into the Chief of Staff role, the temptation to jump in and start fixing things is strong. After all, you were hired (or promoted) to make the organization run better. But here’s the truth: your first 30 days aren’t about fixing. They’re about learning. This is the moment to listen, gather perspective, […]

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When Clarity Isn’t Enough: How One Chief of Staff United a Divided Executive Team

Jerry* was a sharp, systems-minded Chief of Staff with a big challenge: the executive team at his company was pulling in different directions, and his CEO was tired of playing referee. Jerry had what many Chiefs of Staff dream of—direct access to the CEO, the authority to drive change, and a genuine mandate to “fix

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From Shut Out to Strategic Partner: How One Chief of Staff Earned Her CEO’s Trust

I recently caught up over a virtual coffee with a former coaching client, Amber. When I reminded her that her biggest challenge used to be getting her CEO to let her help, she looked surprised, then laughed and said: “Wow, I’d forgotten how hard that was. I can’t believe how far we’ve come.” Just over

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