Rebecca Fernandez

Chiefs of Staff: Is Your Leadership Team Solving the Wrong Problem?

Your leadership team has been talking about the same issue for months. đŸ€“ Someone suggests bringing in a consultant. 📊 Someone else wants more data. đŸ‘„ Maybe the org structure needs to change. đŸ€ Maybe you need a task force. 📈 Maybe the team just needs one more analysis before it can make a decision.

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Stop Completing Tasks. Start Solving Problems.

One of the fastest ways to become an indispensable Chief of Staff is surprisingly simple: Stop asking, “What did my leader ask me to do?” and start asking, “What problem are they actually trying to solve?” Many Chiefs of Staff fall into the trap of becoming exceptional task completers. They’re responsive, organized, and reliable. Their

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How to Build Relationships with Your Toughest Stakeholders

One of the biggest mistakes people make with difficult stakeholders is treating every conversation like a transaction. The strongest relationships are built through connection. And connection often starts with curiosity. Here are three practices I’ve found surprisingly effective when working with skeptical, resistant, or hard-to-read stakeholders: 1. Go beyond “I’m fine. How are you?” Most

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Leading Through Hard Times: How to Support the Team

Layoffs. Reorganizations. Missed goals. Budget cuts. Leadership transitions. Most organizations eventually face seasons where people are carrying more uncertainty, disappointment, and emotional weight than usual. In these moments, leaders often ask: How do we support people through hard times while still moving the organization forward? It’s an important question. And it’s one that leaders don’t

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Dear Leaders: You Don’t Need an “AI Chief of Staff.” You Need to Know How to Use a Chief of Staff.

Lately, I’ve had several C-level leaders tell me some version of: “I built my own Chief of Staff with AI.” Usually, when I ask what they mean, the answer sounds something like: Many Leaders Were Never Taught About This Role Hey, look, I get it. Many leaders inherited a Chief of Staff. Or were told

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